How to configure your email on iPhone iOS 7 and iOS 8 for IMAP

This article will walk you through the steps needed to setup your domains email to be able to send and receive on your iPhone / iPad

Important. We have added some demo content so please swap the following with your own domain i.e = the email you are setting up =swap this with

Step 1

From the Home screen, tap the Settings icon.

Step 2

Scroll down the settings Screen and tap the Mail, Contacts, Calendars item.

Step 3

Tap the Add Account… item.

Step 4

Scroll down to the bottom of the account types, and tap Other.

Step 5

Tap Add Mail Account.

Step 6

Enter the initial account settings as follows:

  • Name : Just enter a friendly name here that will identify you to your email recipients
  • Email :
  • Password : the mailbox password you set when setting up the email in cPanel
  • Description : Just a friendly name to label this account on your device

When you are done, tap Next at the top right.

Step 7

  • IMAP Should be selected by default – if not, then tap it.
  • Name : Should be pre-filled with the friendly name you gave in the previous step.
  • Email : Should be pre-filled with the email address you gave in the previous step.
  • Description : Should be pre-filled with the description you gave in the previous step.

Incoming Mail Server & Outgoing Mail Server (YOU MUST COMPLETE BOTH – THIS IS NOT OPTIONAL)

  • Host Name :
  • User Name :
  • Password : Enter the mailbox password.

When you are done, tap Next at the top right.

If you get an error saying that your details were rejected, then type them in again, VERY CAREFULLY.

Step 8

If you got things right, then you will see some spinning icons while iOS checks your credentials with the server, and then you will be asked to save the account. You can turn Notes off at this point as you are probably using iCloud or some other service for that. Tap Save.

Step 9

iOS will now dump you back at the Mail, Contacts, Calendars setup panel. So, just tap on the account you just created. This will bring you back to the account’s activation panel. Just tap the account name to continue.

Step 10

This will take you back to the Account panel. Scroll right to the bottom, and you should see an Advanced button – Tap it.

Step 11

You will now be back on the Advanced screen. Scroll to the bottom of the screen and make sure that the Use SSL toggle is turned on as shown. Also, make sure that the IMAP Path Prefix is set to INBOX. The Server Port can be set to 143 or 993 – either should work fine.

Tap the Account button (top left) to return to the Account screen.

Step 12

Now, finally, from the Account screen, tap the OUTGOING MAIL SERVER button

Step 13

This will open the SMTP panel. The PRIMARY SERVER should already show the server that you configured earlier. You only want this one server enabled. If any of the others are showing as On, then tap them and turn them Off for this account. OK, so if everything is fine, go ahead and tap your primary server as shown.

Step 14

Again, check to make sure that the Use SSL toggle is turned on . The Server Port will work with 25. Some ISPs don’t allow their customer to connect to third party mail servers, so if you are getting a connection error for the outgoing server you can change the Server Port to 573.

You should now be all set.

If you have any issues with setting up your mail please do get in touch with us