The festival period is upon us. It’s time for us to release our Christmas holiday operation hours.

Friday 21st December 2018 – Monday 7th January 2019

 

Sales TeamLimited Availability
Web Design / SEO / Content ManagementUnavailable
Live Chat and Phone LinesUnavailable
Dedicated Server Orders / ChangesSuspended
Technical Support24/7 via ticket (Wait times may vary)
Shared/Reseller/Domains/SSL OrdersProcessed as normal

In the event of a service outage, Walker Hosting will continue to resolve issues as normal. Our technical support will still be 24/7 however due to reduced staff coverage within Walker Hosting and our Datacentres please be aware that wait times may vary.

Remember, Customers are able to use your client area to manage invoices, Make Payments, upgrade/downgrade services (with the exception of dedicated servers), Administer Domain names and submit new orders. Please note 99% of our tickets can be answered within our knowledge base.

If you require technical support during this period, please log into your client area via cp.walkerhosting.co.uk or send an email to help@walkerhosting.co.uk

Here are some useful links

Client Area: cp.walkerhosting.co.uk
Knowledgebase: https://walkerhosting.co.uk/knowledge-base/

We wish you all a Merry Christmas and a Happy New Year!